ProductArrival is not inspected-ready. Inspected-ready is not collected. No auto SMS.

SpecialOrder

Legal · SpecialOrder

SpecialOrder — Terms of Service

Version: SO-TERMS-2026-09-29-r2 Last updated: September 29, 2026

Honest scope: SpecialOrder does not take payments today. Any prices shown on the site are planned or soft-offer amounts, not a charge or a binding offer, until a paid checkout or a written pilot invoice is live. These Terms apply when you create an account, start a pilot, or otherwise use SpecialOrder as a hosted service beyond the public demo.

1. Who we are

"SpecialOrder," "we," and "us" mean DANS PROCLEAN SERVICES L.L.C., doing business as Workstack Software, a Florida limited liability company, operating SpecialOrder at www.specialorderdesk.com. Contact: support@specialorderdesk.com.

These Terms are a contract between you (the shop or business user) and us. By creating an account, starting a pilot, or checking the box to accept, you agree to them. If you accept for a business, you confirm you have authority to bind that business.

2. The service

SpecialOrder is online software that helps aquarium, pet, and other specialty retailers track customer special orders on a board from request through pickup (for example: requested → supplier confirmed → arrived → inspected → customer notified → collected). Support is online by email, with optional screen sharing. We do not provide on-site visits.

SpecialOrder is not:

  • a guarantee that items arrive on time, undamaged, or as your supplier described
  • a payment, deposit-collection, or identity-verification system
  • a system that writes back to Square or any point-of-sale system
  • a service that contacts your customers on its own. If the product offers pickup notices, they go out only when you turn them on and choose the recipient and content, and you remain responsible for them. A notice sent through SpecialOrder is not proof of legal notice or service.

You are responsible for your supplier relationships, customer deposits and refunds, inspection decisions, and handing items to the right person at pickup.

3. Accounts and access

You are responsible for accounts issued to your staff, for keeping passwords secure, and for activity under your logins. Share access only with people who need it. Tell us promptly at support@specialorderdesk.com if you suspect unauthorized access.

4. Fees, pilots, soft offers, and refunds

Site pricing may show planned or soft-offer amounts. Until Checkout or a written pilot invoice is live, those figures are not a binding offer and are not a charge. Until a paid path is live, SpecialOrder is free to use and nothing is charged.

When you pay (Checkout or written invoice):

  • The fee and term are confirmed before charge.
  • Pilot periods do not auto-renew into a longer subscription unless you opt in in writing or at checkout.
  • Monthly and annual plans do renew automatically (see §4A).

Refunds (default):

  1. Soft-offer site prices are never refundable because they are not charges.
  2. After a paid pilot or subscription charge: if you cancel by email to support@specialorderdesk.com before the end of the paid term, we refund unused whole days on a pro-rata basis within 14 days of a clear cancel request.
  3. No refund after access is granted when (a) the amount charged is under $30, or (b) the paid term is 7 days or fewer — except if SpecialOrder is unavailable for a material portion of the paid period due to our fault, in which case we will refund or credit a fair portion of that period.
  4. Chargebacks for "changed my mind" after substantial use may lead to account suspension.

We will update these Terms before any charge is made.

4A. Subscriptions and automatic renewal

This section applies when paid monthly or annual plans are live. Until then, soft-offer prices are not charges and nothing renews automatically.

  • Monthly and annual plans renew automatically at the end of each billing term, at the then-current price, charged to your payment method on file, until you cancel.
  • The price, billing interval, and renewal are shown before you pay. By subscribing, you agree to these Terms and our Privacy Policy.
  • How to cancel: through the payment-processor customer portal (when linked in your account and receipt emails) or by emailing support@specialorderdesk.com. Cancellation stops the next renewal; access continues through the end of the paid term.
  • Annual plans: we email you a reminder before renewal with the price and how to cancel.
  • Price changes apply only at your next renewal, after advance email notice.
  • Refunds follow §4.

5. Acceptable use

Use SpecialOrder only for your own legitimate retail special-order workflow. Do not upload unlawful content, try to break or overload the service, scrape it to build a competing product, or put payment-card numbers, government ID numbers, dates of birth, health information, or unrelated personal data into any field or photo.

6. Your data and our software

You keep your rights in the data you enter, including your customers' details. You give us permission to host and process that data only to provide, secure, and support the service, as described in our Privacy Policy. We own the SpecialOrder software, branding, and documentation. We may use feedback you give us to improve the product without obligation to you.

7. Disclaimers

THE SERVICE IS PROVIDED "AS AVAILABLE." TO THE FULLEST EXTENT ALLOWED BY LAW, WE DISCLAIM WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. You remain responsible for your store operations and legal duties.

8. Limitation of liability

TO THE FULLEST EXTENT ALLOWED BY LAW, OUR TOTAL LIABILITY ARISING OUT OF THESE TERMS OR THE SERVICE IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID US FOR SPECIALORDER IN THE THREE (3) MONTHS BEFORE THE CLAIM AND (B) $100. WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR LOST-PROFIT DAMAGES, INCLUDING LOST, DAMAGED, OR WRONGLY HANDED-OFF ORDERS, EVEN IF ADVISED OF THE POSSIBILITY. Some places do not allow these limits; there, our liability is limited to the maximum the law permits.

9. Term and termination

You may stop using the service at any time. We may suspend or end access for breach of these Terms, non-payment, misuse, or if we discontinue the product. After your access ends, you may request a CSV export of your order history within 14 days (see Privacy Policy for retention and deletion).

10. Changes

We may update these Terms. We will post the new version with a new version number and date and, for material changes, notify account holders by email where practical and ask for acceptance where required. Continued use after the effective date means you accept the updated Terms, except where law requires a different process.

11. Governing law

These Terms are governed by the laws of the State of Florida, excluding its conflict-of-law rules. Please try to resolve any issue informally by emailing support@specialorderdesk.com first.

Support: support@specialorderdesk.com Demands, attorney letters, or lawsuit threats: do not expect an automatic reply; they are routed through our legal intake for human review.

Not licensed legal advice — drafted for Dan's Workstack Software venture under DANS PROCLEAN SERVICES L.L.C.

See also the Privacy Policy.