SpecialOrder — Privacy Policy
Version: SO-PRIVACY-2026-09-29-r2 Last updated: September 29, 2026
Honest scope: The public demo may use fictional data and may not create a server account by itself. This Privacy Policy describes what happens when we collect data for accounts, pilots, or hosted product use of SpecialOrder at www.specialorderdesk.com. Soft-offer marketing does not change what we collect until you give us data.
1. Who we are
SpecialOrder is operated by DANS PROCLEAN SERVICES L.L.C., doing business as Workstack Software, a Florida limited liability company. Privacy and support contact: support@specialorderdesk.com.
This policy covers the SpecialOrder website and app only — not Field Flow, Shower Doors, Grout Brothers, or other brands.
2. What we collect
A. Browse / demo
- Pages you visit and basic technical logs from our host (Vercel)
- Demo state stored on your device only (fictional sample data you can reset), when the demo works that way
B. If you create an account or join a pilot
| Category | Examples |
|---|---|
| Account | Email, password (stored hashed), role (staff or manager) |
| Business | Shop or location name and contact details you provide |
| Orders | Items, suppliers, dates, statuses, inspection notes, optional item photos you upload |
| Usage | Feature use, error logs, approximate device and browser |
| Payment | None today. If paid plans launch, a payment processor (e.g. Stripe) handles card details; we do not store full card numbers |
C. Your customers' details (third-party data you enter)
To track a special order and send pickup notices, you may enter a customer's name, phone, email, and order notes. For this data:
- You (the shop) are the controller. You decide what to collect and are responsible for having a lawful basis to share it with us and for telling your customers how you use it. We process it only on your instructions to run the service.
- Enter only what you need for the order and pickup. Do not enter payment-card numbers, government ID numbers, dates of birth, or health information.
- We do not contact your customers for our own purposes, do not use their details for marketing, and do not sell them.
- We delete customer details when you delete the order, or with your account data as described in §5.
3. How we use data
- Provide, secure, and support SpecialOrder
- Fix bugs and improve the product (prefer aggregated or de-identified patterns where practical)
- Communicate about your account, pilot, or security issues
- Meet legal and accounting obligations (e.g. payment records when payments exist)
We do not sell personal information. We do not mix SpecialOrder customer data with data from other Workstack Software products.
4. Sharing
We share data only with processors needed to run the service, under their terms:
- Hosting: Vercel
- Database: Supabase (SpecialOrder project / database only)
- Email: Resend, when email features (including pickup notices you turn on) are live
- Payments: Stripe, when paid checkout is live
We may disclose information if the law requires it or to protect rights and safety.
5. Retention
- Demo localStorage or on-device demo data: until you clear it or reset the demo
- Account and order data: while your account is active; after it ends, typically up to about 90 days unless you ask us to delete sooner (payment and legal holds may last longer)
- You may request a CSV export within 14 days after access ends, and may request deletion of operational data subject to those exceptions
6. Cookies and analytics
We aim to minimize trackers. Essential hosting, login, and security cookies may apply. We do not use advertising pixels. If we add analytics later, we will update this page first.
7. Security
We use reasonable measures for a small software service (HTTPS, access controls, a separate database for SpecialOrder). No method is 100% secure. Please use strong passwords and limit staff access. We do not claim third-party certification of security. If we learn of unauthorized access to your data, we will notify you as the law requires.
8. Children
SpecialOrder is for businesses and is not directed at children under 13 (or under 16 where that is the standard).
9. Your choices
Email support@specialorderdesk.com to access, correct, export, or delete your account data, or to ask a privacy question. We may need to verify your request. If your customer asks us about their details, we will refer them to you, the shop.
10. Changes
We will post updates with a new version number and "Last updated" date. Material changes will be communicated to account holders where practical.
11. Contact
support@specialorderdesk.com Legal threats and demand letters are handled via legal intake — not auto-replied.
Not licensed legal advice — drafted for Dan's Workstack Software venture under DANS PROCLEAN SERVICES L.L.C.